#UNDOCK SURFACE PRO 3 FULL#
The whole point of a sleep function is to leave your work open on your computer or tablet and then have it be in the same state when you come back.The Surface Dock is designed so you can switch quickly from your Surface on the go to using it as a full desktop PC. (Despite these precautions, the longer the sleep, the more likely a crash is.) But if I’m going to close everything, I might as well shut it down. The fewer things I leave open, the better the chance it will sleep peacefully through the night or my flight. This tends to happen if I close it and put it away without giving a specific sleep command.įrom my experience, the best chance to avoid a crash is to close applications before allowing the Surface Book to sleep. This has happened to me about twice per month, leaving me to follow online instructions from Microsoft (read from my iPhone, naturally) on what to do when your “Surface won’t turn on or wake from sleep.” In the worst scenarios, my Surface Book has overheated while allegedly sleeping inside my laptop bag. (“Crash” is technically the wrong word, as there is no crash dump file it is an unplanned shutdown.) The system may end up unresponsive to the power button. A search on Microsoft’s support forum for “sleep of death Surface” gets over 75,000 hits Even more damning, the same search on Microsoft’s own support forums yields over 75,000 results for users who don’t know the bug’s nickname, a simpler search like “Surface sleep crash” nets even more: 250,000. Searching “sleep of death Surface” on brings up 50 relevant threads. Sleep of Death has plagued Surface users, particularly on Surface Pro 4 and Surface Book, since early this year. In the three months I’ve been trying to solve this problem, I’ve found it’s so common it has a name. Catch a flight to the East Coast? The laptop won’t make it. If I attend a few meetings then come back, it might be dead. The start of my work day, almost every day, involves bringing my Surface Book back from an unplanned full shutdown. These long sleep periods, such as overnight, usually result in system crashes. Whenever the system goes to sleep for a few hours or more, chances are it’s not going to wake up. It’s when I’m not using it that the big problem sets in. It did unlock immediately for my friend Peggy, who must look enough like me.įrom a performance perspective it’s a good laptop, and one that I would have been happy using for my small business.
#UNDOCK SURFACE PRO 3 WINDOWS#
The Windows Hello facial recognition for sign-in is neat, but it doesn’t recognize me about 10 per cent of the time. Maybe if I were an artist or spent a lot of time in tablet mode I’d use it, but after trying it a few times, the stylus became part of the detritus of pens, thumb drives, and mints in the bottom of my laptop bag. The system comes with a stylus with clickable tip and pads.
I found I use the touch screen only in the rare times I’m in tablet mode, though overall it’s a plus. That may be a hefty price tag for a laptop, but I prefer to max out an initial configuration - not because I’m a power user or advanced gamer, but in hopes of prolonging my system’s lifespan and delaying the always painful process of migrating to a new system. The system had a base price of $3,199 configured with Office 365, a Surface Dock, and Microsoft Complete Accident Protection, I spent a bit over $4,000 (including tax). With an Intel Core i7-6600U dual-core processor and 1TB of flash storage, it wasn’t cheap.
#UNDOCK SURFACE PRO 3 WINDOWS 10#
I purchased a top-of-the-line Windows 10 Surface Book in February. Surface led the category with 61 per cent growth in constant currency, a rise driven by the top products in the line, the Surface Pro 4 tablet and the Surface Book detachable-tablet laptop.ĭespite its popularity, the future of Surface - particularly the Surface Pro 4 and the Surface Book - may depend on Microsoft’s ability to address a reliability issue now known colloquially by an alarming number of users as “Sleep of Death.” Hands-on In its most recent quarterly earnings report, Microsoft highlighted its increasingly popular Surface line as the growth leader in its More Personal Computing line of business.
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